JOB OPENING

Position: Customer Service Specialist, Part-Time (10–20 hours/week)
Location: Remote

Company Overview & Culture

At Medicamentum Authentica™, we’re all about true health—health that works with your body’s natural wisdom. We’re dedicated to offering only the purest, most effective natural remedies, free from toxins and unnecessary additives. Our mission is simple: provide high-quality supplements that help your body thrive, without the gimmicks of conventional or alternative medicine. We focus on transparency, quality, and sustainability at every step, so you can trust that what you’re putting into your body is the best. We’re more than just an online store—we’re a gateway to wholistic wellness, offering education and support so you can take control of your health. Learn more here.

We’re not your typical corporation. We are a team of truth and freedom lovers who work independently, but in collaboration. We work hard because it gives us a sense of pride and accomplishment. We know we’re doing good in the world since our mission is to revolutionize health. We strive to be profitable, but never cut corners or use gimmicks — we only sell true value! We don’t bow down to government regulators or tax collectors — we are a private unincorporated association, and we simply do what’s right.

Job Overview

Part-Time Customer Service Specialist (10–20 hours/week)

We’re looking for a proactive and detail-oriented Customer Service Specialist to join our team! In this role, you’ll work closely with our online customers and internal teams to ensure every interaction is positive, professional, and aligned with our brand values. This is a part-time position (10–20 hours per week) with flexible hours.

We offer a paid 2-4 week training and probationary period, and we keep it simple with a direct pay arrangement. $20/hr

Start Date: Immediate

Key Responsibilities:

• Customer Inquiry Management: Pull customer history and details to provide informed, personalized responses to customer inquiries, enhancing satisfaction and engagement.
• Product Knowledge: Develop and maintain a strong understanding of our company’s products and services to effectively address customer questions and provide accurate information.
• Product Order Management & Shopify Support: Process and adjust product orders using Shopify, handle customer product inquiries, manage order tracking, and resolve any issues related to shipping, payments, or product details to ensure a seamless customer experience.
• Testimonial Collection: Capture and document customer testimonials to support marketing efforts and showcase customer satisfaction.

• Trend Tracking: Monitor the office inbox for trends (e.g., three or more emails about the same question or concern) and alert the team to issues that need prompt attention.
• Voice of Customer Documentation: Document voice of customer data to inform marketing messages and future campaigns, ensuring alignment with customer needs and preferences.
• Communication Proofreading: Proofread outgoing company emails to ensure clarity, accuracy, and professionalism.

Ideal Candidate:

• Excellent written and verbal communication skills

• Highly organized and detail-oriented

• Comfortable working independently and as part of a team

• Experience in customer service and communications is a plus

• Able to work 10–20 hours per week, primarily supporting customer-facing activities

If you’re passionate about delivering outstanding customer service and want to make a real impact, we’d love to hear from you!